Most requests are reviewed within our published service levels. You will receive an SMS with a reference number so you can track progress.

Use the same National ID or Iqama number linked to your Digetpay account. It must be 10 digits and start with 1 or 2.

Website tickets currently accept a clear written description. If you have receipts or screenshots, mention key details in the ticket body and our team may ask you to share them during follow-up.

After you submit, we send a reference number by SMS. Keep that number handy when contacting support about the same case.

Enter the mobile number registered with your Digetpay account so we can verify the request and reach you with updates.